COVID-19 SAFETY

Gyms as we know them won’t be with us again for quite a while. During the long closure, we have made a lot of changes that are in line with government orders and recommendations.

We have gone above and beyond those so we can help to ensure that we have the safest gym possible so you can train in confidence. Here are some of the changes we have made.

What sanitary changes have been made due to Covid-19?

There are many things we have changed including a new cleaning solution that we use as well as sanitising stations throughout the gym and the entrance. Some of these stations are stands that use a foot pedal to distribute the sanitiser.

The housekeeping team has been trained with new schedules and priorities as compared to before the lockdown. There will always be a dedicate housekeeping staff member on the gym floor armed with sanitiser for you to request any time you like and also spray and cloth to clean any equipment after it has been used and at your request.

Door handles, machine/dumbbell/barbell grips, machine seats and anything else regularly touched will be cleaned every hour and as needed within each session.

The gym will also be closed every day for 2 hours so that we can perform a deep clean so the entire gym is fresh for the next peak time. This will also be repeated after closing to be ready in the morning.

There are also changes in other sections of this regarding masks, limiting members per hour and closing the showers and steam to help keep everyone safe.

The entire team will be wearing a face mask, face shield or both.

What other changes have been made to the gym?

There are many changes that we have had to make including the structure of the gym with now having two sections instead of 3. We achieve this we have had to make some adjustments to the equipment we have to ensure we have what will be two gyms under one roof.

To ensure social distancing we have had to make many cardio machines made ‘not in use’. Please do not use any equipment that is marked ‘not for use’. 

For the individual training area, we have for the first time employed specialist general trainer to make sure there is always a dedicated trainer available in peak times to help all members.

To help with maintaining social distancing rules we have introduced a one-way system around the gymnasium floor so that passing by other members will be reduced. We have added floor markings to show not only the direction everyone should follow but also give reference to the distance needed by placing arrows 6ft apart.

Following government guidelines again, the air-conditioning must be kept to a minimum and kept only between 24 and 30 degrees.

Finally, there is a lot of new signage around the gym to remind everyone about good hygiene, social distancing and to wear a face mask. These things are almost the new normal now, but a reminder is there for everyone just in case. 

How has the team been trained?

All of the team have gone through training in the build-up to reopening. We hope we have thought of everything, but with this being so new and unknown there might be some kinks that need to be worked out as we go along. 

In addition to this, all of our trainers have completed and passed a Covid Safe Sports Coaches and Officials certification issued by the Australian Coaching Council. Certificates can be found on our Instagram highlights page.

What is the limit of members for each slot?

Now that the gym is split into two main areas, we have a capacity of 34 people on the gym floor. As per government guidelines for a gym the total size of Invictus, we are allowed a total of almost 100 people per session.  This includes trainers and housekeeping. For this reason, for the individual training side, the total number of members will be 14 people and on the personal training side, the maximum number of members is 9.

This is far beyond the recommended space per person to keep everyone as safe as possible. These numbers will increase in time as the situation improves.

Can I just walk in and train like before the virus?

Sorry, all sessions must be pre-booked so that we can manage the number of people in the gym at any one time. There are many procedures and recommendations made by the government that we need to stick to.

How do I book my sessions?

You can book by downloading the Invictus app for either Android or iPhone , signing in and going to ‘services’ and then selected the session before clicking on ‘reserve’. You can also watch this quick video showing you how.

People only with a pre-booked session will be allowed to enter the gym for their training. You can book 3 days in advance and check-ins start 15 minutes before your session starts. If you are more than 15 minutes late you won’t be able to enter for that particular session.

Sessions are 50 minutes long with 10 minutes in between so that people can leave before the next batch starts to come through the doors.

Can I train for more than one hour?

Yes, you can train for more than one hour, but you must pre-book two consecutive sessions through the app.

What do I need to bring to the gym?

Towel, a water bottle, mask and your phone.

Towels are compulsory and you will not be able to enter without one. Also, we will not have any cups available for water so make sure you bring your water bottle. Finally, contactless check-ins will be standard now, so your phone is needed with the Invictus app installed and your session pre-booked. Again, without QR code check-ins, you can not enter the gym.

Finally, we will be removing all the mats as recommended in the government guidelines. You are welcome to bring and use your own if it is needed for your session.

Is there anything else I need to do before entering the gym?

You will need to fill out a new disclaimer form before entering the gym for the first time. A member of the hospitality team will check this has been done before you enter on your first visit. Please fill out the form with as much detail as possible and as honestly as possible for the health and wellbeing of everyone that attends the club.

Do I have to wear a mask?

Yes, masks are compulsory to enter the gym. If you are seen removing or uncovering your face you may be asked to leave the gym floor.

Can I avoid using the biometric system?

Due to government regulations, we need to have a very good record of attendance. We have introduced the QR code check-in as a contactless system that is now our standard procedure. One of the hospitality team will use an RFID tag to let you through the new gate. If you wish, we can also provide you with a personal RFID tag for your own use.

Can I use the Shower?

Not at the moment. Government guidelines say that both our showers and steam room will remain closed until further notice. Lockers will still be available for use, but we won’t be able to supply padlock for now so please bring your own.

Will my membership be extended?

We are one of the few gyms that are giving a full extension from the time gyms closed back in March. Your days/sessions will soon be restored to that time. Everyone’s membership will start again on August 10th.

What if I’m out of town. Can you extend further?

Afraid not. I’m sure you can understand that we have gone to great lengths to extend for the last 5 months and just reaching this point is a place that many gyms have not been able to make. Many large gyms have had to close permanently.

We have managed to extend for the period of the closure, but beyond that won’t be possible. You can, however, request a freeze to our WhatsApp number +91 9740469517 and use up any days that come as standard with your membership.

I’m not coming back to the gym. Can I get a refund?

When taking your membership it is mentioned on all bills that they are non-refundable and non-transferable. Add to that what the industry has gone through the last few months we are not in a position to give refunds due to the effects of Covid-19.

What about temperature checks?

Yes, every day that you come you will have both your temperature and blood oxygen saturation levels taken.

For temperature, you must be below 37.4°c to enter the gym. With the oximeter, you need to record a reading of 95% or more.

As per the government guidelines, readings outside the recommended values will result in us having to call the authorities. So please do not attend the gym if there are any small symptoms or you are feeling even a little unwell.